There are no limits to the progression with MAN Commercial!

There are no limits to the progression with MAN Commercial!” We chat to four of our office team about their training and development within the Company.

At MAN Commercial Protection Ltd our passion is our people. We employ close to 1500 people across the UK; their training, development and progression is consistently one of our top priorities.

We have a team of 40 based at our Head Offices in Solihull, with many of them having been with us for several years and being promoted into more senior roles or different departments within the business. We passionately believe in maximising the potential of our teams, and support this by providing access to apprenticeships and training courses up to degree level.

Jamie Relph, our HR Administrator says “When I started at MAN Commercial, I was in the Vetting team but after working for MAN for about 5 months, a vacancy arose for a HR Administrator and having completed my CIPD Level 3 and looking to start and develop a career in HR, I was keen to apply. I was successful in securing the position, which I have now been doing for over 6 months. It was great to see that MAN look to recruit and develop from within, by giving current employees the opportunity to take on new roles within the business.”

Jamie was delighted to have landed his dream role at the company he was already enjoying working for, “The main reason for wanting to progress my career with MAN is due to the continual growth that the company is experiencing. This means that opportunities for career progression aren’t just about waiting for someone to leave the business before you can climb the career ladder, as departments are continuing to expand. The company has also been very supportive with my ambition to further my education, by supporting me to complete my next CIPD qualification and I am hoping to further my career development at MAN in the near future.”
Chloe McCarthy, Recruitment Manager at MAN Commercial, says “From joining 13 months ago I’ve worked my way up from Office Junior Administrator. I was given the role of Recruitment Advisor a few months after starting and I was then promoted to Recruitment Manager in June 2021. This has given me the opportunity to continue the growth within the business and work on some exciting projects.”

“There are no limits of the progression with MAN Commercial,” enthuses Chloe, “With the constant growth in the business this is creating further opportunities that offer great personal progression.” Chloe now leads our recruitment team and works with our Contract Managers and Site Managers nationwide to place candidates and fill vacancies.

Tom Burke, who is now in the role of Marketing & Communications Executive, is excited about the future of MAN, “I started as a Vetting Officer and I am so pleased to have progressed within the company. The continuous growth has created exciting opportunities within the business. This motivates and inspires me to be a part of MAN’s future, as we are only going in one direction.”

Lauren Bracken, who started her career with MAN Commercial as a Vetting Officer and now heads up the team as Vetting Manager, is grateful for the support she has received, “Various training has been provided, as well as regular discussions on how I am getting on. I am offered help to assess my strengths and anything I need to improve on and I am always supported by management and other colleagues. I believe this has helped me progress within the company.”

Pictured: Jamie, Lauren, Chloe, Tom.

It is also crucial that the whole team enjoy their time at work and are passionate about working for the company. “I love working for MAN Commercial Protection because of the people that I work with,” says Tom, “Ever since I joined in March 2021, I have felt part of the MAN family. Everyone has been so friendly, supportive, and encouraging. The company have always treated me with respect and offered opportunities.”

MAN Commercial pride ourselves on our strong work ethic and working together as one team, which is something our people appreciate. “One of the main reasons I love working for MAN Commercial is the company culture,” says Chloe, “Although there are several different departments within the business, we all work as one. This comes with support, opportunity and brilliant team work within the business.”

Jamie echoes this when asked what is his favourite thing about working for MAN, “The team environment. The departments in the office work very closely together and people are happy to support and help with different functions in the business. The various departments communicate and support each other effectively, creating a collaborative team environment.

As a business whose service provides people, we are proud that our team recognise the importance of teamwork and the passion we put in to encouraging everyone to work hard and be the best they can be. As is emblazoned on a piece of our office artwork; the heart of our business is our people.

Our CEO, and founder of MAN Commercial Protection LTD Iain McCallister has been named as one of the LDC Top 50 Most Ambitious Leaders for 2021.

The prestigious programme, which is supported by The Times, is a celebration of the influential leaders behind some of the UK’s most successful, and fast-growing medium sized firms. This year the Top 50 attracted over 600 nominations. Despite the difficulties faced within the last year or so, this is the largest in its four-year existence.

CEO, Iain McCallister said “It is an honour to have been nominated and recognised in this prestigious list. I am so proud of MAN Commercial Protection’s achievements; my company has gone from strength to strength over recent years”.

It has been an extremely difficult last eighteen months yet this has not subdued the dynamism and entrepreneurialism of Iain and everyone involved at MAN Commercial Protection. Iain continued “We have grown massively with contract wins over the past few years. We look after big logistics companies and also pharmaceutical clients – all these experienced growth during the pandemic.” As part of this accolade Iain attended the celebratory event at Hotel Du Vin in Birmingham where he received his trophy, pictured.

Congratulations, Iain!

September News

What a month September has been! We are delighted to have provided staff at eleven events this month, ranging from music events to various different sporting events across the country.

We kick-started the month at Brockwell Park in London, where we had a team to oversee the “Wide Awake” festival which took place on the first weekend in September. We have also been busy at the “Vitality T20 Blast Finals Day” at Edgbaston where our events team were on hand throughout to ensure the day ran smoothly, with the crowd’s safety at the forefront.

We also ran the ringside security at the Frank Warren Prospects show, which featured upcoming stars of the sport such as south Londoner Louie Lynn who was defending his WBC International Silver Featherweight title in a ten-round contest against Bradford’s Amin Jahanzeb. The event took place on Friday the 10th of September and was held at the Copper Box Arena, located at Queen Elizabeth Olympic Park. We ended the month working at the Emirates Old Trafford where we provided security at the Courteeners concert which had 50,000 fans in attendance.

Following on from our recent success in winning the BSA business of the year award in June, we are excited to share that we have been shortlisted for another two awards! We have been selected as finalists in the ‘Security Company of the Year’ category at the prestigious Security & Fire Excellence Awards which will be held in London in November. We have also been shortlisted for the “Outstanding in Customer Service” at the Solihull Awards, which will be taking place on the 14th of October. This ceremony showcases the fantastic range of businesses in our local area so we are delighted to be involved.

Along with our recent office expansion, our head office team is continuously growing. We welcomed Pheobe in to our HR team earlier this month to support the growing workload, as well as Sadie, who started her Accounting Apprenticeship with us. We have also promoted internally to fill our Marketing and Communications Executive role, with Tom from our Vetting department starting the new position at the beginning of October.

We recently invited film crew to HQ, who recorded footage for an exciting upcoming project! Our new Control Room was featured, as well as our new space at Unit 7 which includes sleek new offices and luxurious conference areas. All will be revealed!

August news

August is traditionally our busiest of month of the year when it comes to events, and after the disappointment of 2020 we are pleased to report that this year we are right back on track! 

We were proud to be part of team at The Hundred, the new and exciting cricket series that has been running at Edgbaston this Summer. Our events team were in the stadium for each match ensuring the safety of the crowd, and also worked with Limelight Sports and the BBC when filming promotional TV segments out on location. 

We have also enjoyed getting back to work at large music events and festivals, including Tom Jones at Haydock racecourse, where we have been providing response teams. 

Our team also ran the ringside security at the Frank Warren Presents Championship Boxing: Night of Champions, which featured stars of the sport such as Cacace Woodlock, Anthony Yarde and Ahmed Khademi. The event was held at the Birmingham Utilita Area. 

We have been involved with the running of the government’s Covid-19 testing centres across the West Midlands for several months now, and August saw us mobilise a further 5 sites in the region. Our recruitment and vetting team have been working hard at short notice to ensure we have officers placed in these essential roles. 

Other supply-chain clients who are experiencing growth in the lead up to the busy Christmas peak period have called on us to set up sites at short notice; our mobilisation teams have gladly risen to the challenge, resulting in sites soon to go live in Peterborough, Kent and Worcestershire. We have also begun TUPE consultations to take over staff for a new client at a site in the West Midlands in September. 

August has also been a busy month for forward-planning, with our Commercial Team focusing on several large tender opportunities for both potential new and existing clients. 

This month MAN Commercial have been featured online and in print by Facilities Management UK, and also by our local newspaper the Solihull Observer. Both publications ran a story on our recent BSIA ‘Business of the Year’ win. Our Comms team also secured a spread in the BSIA’s ‘Spectrum’ magazine, with an article telling our story so far, and our journey to be named the best in the industry 2021. 

Read all our press coverage here:

MAN Commercial HQ has been undergoing some improvements over the last few months, and we are pleased to share that work is now complete! Our new second office gives us an overall space of 7,000 square foot and is already occupied by our vetting and recruitment teams, as well as being host to all internal meetings in our stylish new conference areas. 

Our Control Room has benefitted from a top-spec makeover; the space has doubled in size and now houses more monitors, better technology and room for additional operators. It is important that our Control Room grows with the business, as it is the 24-7 heart of what we do. The extra space and tech will allow us to offer even more services to our clients. 

Along with our expansion, our Head Office team continues to grow and we are currently  recruiting in HR, Finance, Recruitment and Commercial. We also have new roles for Contract Support and Operational Support staff out in the field. 

July News

What a month July has been; we have all been riding high on our success at the British Security Industry Awards, where we were named ‘Business of the Year’ at the end of June.

We have enjoyed the press attention this has brought, and have been featured in SJUK, Business and Facilities News and FMUK. We also have exclusive interviews and articles coming up soon in Professional Security Magazine, The Times and Spectrum magazine. Check out our recent coverage here.

Following the completion of our new head office space last month, focus has shifted onto our control room transformation, with the renovation due to be fully finished by the end of August. The room has doubled in size and been kitted out with all the latest facilities and tech, and our secure keyholding room has also expanded. Finishing touches are still being added to the new HQ space, including branded furnishings and wall art. Our original home at Unit 5 has also had a makeover, with our new logo branded wallpaper going up outside CEO Iain’s office, already dubbed the ‘selfie wall’ by the team!

We are really enjoying being back out working at events up and down the country, and July has been busy! We have been involved in the recent test cricket matches in Lancashire and Edgbaston, and had a crew at Haydock Races. Our events team ran the ringside security for Frank Warren at the July 10th Royal Albert Hall show, and again on the 24th for Joe Joyce v Carlos Takam fight at Wembley Arena. Our events staff can also be seen featuring with Tyson Fury in charity CALM’s first ever TV ad, The Invisible Opponent, which premiered in the advert of ITV2’s Love Island last week.

Our recruitment and mobilisation teams are working hard to set up new sites that have begun in July for an existing logistics client, and preparing for more due to start in August and September in various locations including Birmingham, Worcestershire, Peterborough, Milton Keynes and Bolton.

In July we welcomed Dave and Fiona to our Accounts team, in the roles of Apprentice and Financial Controller respectively. We are also looking to expand our head office team with current opportunities in the control room, HR team and recruitment team.

Posted on
June News

Halfway through the year already, how did that happen?!  We may only be 6 months in, but we already know that 2021 will be a year for to remember at MAN Commercial Protection…we are so pleased and proud to share that we have been named ‘Business of the Year’ at the 2021 British Security Awards! The awards, conducted by the British Security Industry Association (BSIA) were held remotely on 30th June due to current restrictions. As well as our fantastic win, we also reached the national finalist shortlists in three further categories! 

We are extremely proud of every single member of the MAN Commercial team across the UK and thank them for the part they have played in making this achievement possible! 

Click here to read more

As if our BSIA Awards win wasn’t enough to make the year stand out in the MAN Commercial history books, we will also remember 2021 for the opening of our brand new Head Office space. As we’ve mentioned over the last few months, we have taken ownership of a second office in Highlands Court, where our current HO already operates. June saw renovations completed, right down to bespoke personal touches such as branded accessories, custom-made furniture and state-of-the-art tech equipment. 

With staff due to relocate into this space at the start of July, we make way for modifications on our Control Room to begin. We are planning a large expansion of 24-hour business hub, as well as our secure keyholding office. 

We will continue to post lots of updates on this exciting process on our social channels, give us a follow to keep updated!

June also saw the installation of our custom marble office ‘HQ’ sign that we commissioned at the start of the year. Structured overseas from Italian marble and completed in the UK, we are delighted with the result and it now sits proudly outside number 5 Highlands Court. It is a real ‘wow’ piece and has already proved a talking point with visitors. 

Our electric charging points installed in May are now up and running, with team members already impressed with the convenience and ease of charging their electric and hybrid vehicles while at work. Plans are underway to reap the benefits further and convert even more of our fleet vehicles to electric over the next 12 months. 

June has been an exciting time for our events teams, with some large-scale public events finally given the green light in the UK. We were very exciting to get back to what we know and love, with teams back at live boxing in Telford on the 5th, and up in Scotland at Hampden Park on the 29th for an exciting Euro 2020 last-16 clash. We look forward to more great assignments ahead, with many more events booked in over the Summer months.

Our annual ACS audit was completed 21st-25th June with a fantastic score attained. As always, our Compliance Team worked hard to make sure the audit went smoothly and successfully – we will be sharing this year’s score when it can be officially revealed! 

There were more updates and additions to our Recruitment Team in June, Chloe McCarthy being promoted to Recruitment Manager. Chloe started with the company a year ago has consistently grown and improved the company’s recruitment process and capacity; as a result she has now hired 2 new team members to work closely with her. 

Our Accounts Assistant Pheobe celebrated her 21st birthday at the end of the month. Pheobe has been with us for three years and has worked up through our apprenticeship scheme. We wanted to make her day special so we arranged a bbq lunch for her, enjoyed by the whole Head Office team. 


Posted on
MAN Commercial June News
May News

It’s now June and we are all enjoying the start of Summer and loving the warm weather and freedom this brings, especially with UK lockdown restrictions easing even further. Although the pandemic has been extremely busy for MAN Commercial, it has now been over a year since we last provided our services at a large-capacity public event and it is safe to say we have definitely missed them! Luckily, during May we were inundated with enquiries for the upcoming months and it’s really exciting to be back doing what we do best within a sector of the industry that we really love and have been experts in the longest. Over the Summer we will be working at the London Marathon, Championship Boxing events, large music and sporting occasions along with weddings and school proms closer to home.

Progress on our new office space at 7 Highlands Court is progressing at an immense pace, with the finishing touches to the initial renovation being completed this month. May saw our construction partners working tirelessly on the project, with brand new meeting rooms, reception area and break spaces now in place. Our branding has also been added to the building and our new parking spaces. We have also added two electric vehicle charging points in our expanded car park, allowing us to look at options to reduce the emissions of our fleet vehicles going forward which is an area we are hugely passionate about.
With the new office space nearing completion, plans have begun for refreshing our existing home. Now we have larger office space available, it gives us room to extend our Control Room and we have exciting ideas for the design and expansion. The 24-hour Control Room is the hub of our business and the new update will include the latest state-of-the-art equipment and technology.

With our continued growth and a second office now to fill, we have been recruiting for further head office personnel throughout May. Our recruitment team itself is expanding, with two new Recruitment Assistant roles created. These new recruits will help the team create its own department in our new office over the coming months. Finding the right people is essential at MAN Commercial and we are proud of teams across the UK – our recruitment team work hard to ensure we are filling vacancies, often at short notice, with excellent, high-calibre Security Officers.

We are also expanding our ever-busy HR team, and are also actively recruiting for additional general office administration support. Our continually increasing turnover has led to the appointment of a Finance Controller; we are pleased to welcome Fiona who joins us in July. In another people update, our Finance Manager Barbara welcomed her baby daughter last month. Congratulations to Barbara and family!

In April we held training at head office for our recently recruited Transport Safety Officers and the newly-qualified officers began work in this role in May. This is a particularly exciting opportunity for us, as the Transport Safety Officers are based across the West Midlands travel network, offering support to the public and working closely with West Midlands Police on a day to day basis. Transport Safety Officers have proved successful in Manchester and these positions are a first for Birmingham, so we are delighted to be involved thanks to our close working partnership with West Midlands Combined Authority and Transport for West Midlands. The officers popped back in to see us last week and they are all very much enjoying their new opportunity.

You may have spotted us sharing our recent feature in last month’s edition of Business Focus magazine on our social media channels. The publication interviewed our CEO Iain on the importance of MAN Commercial’s personal touch and why a focus on people will always be important for success in the security industry. It’s a great read, you can view it by following the link on the news update below.

Our keyholding portfolio grew again during May with another 40 keys now safely in our care for alarm responses, regular locks and unlocks, property inspections and vacant premises checks. These sites are in the West Midlands, but our keyholding team can cover all areas.

Last month we announced that we were successful at the regional stages of 2021 British Security Industry Association (BSIA) Awards and we are delighted to be able to share more details now the regional stages are complete.

Steve, who is a MAN Commercial Assistant Operations Manager at the large, busy Longbridge shopping park in Birmingham was named winner in the ‘Service To The Customer’ category for the Midlands region. Steve was nominated for his excellent performance supporting the client and the day to day successful running of the shopping park faultlessly throughout the coronavirus pandemic.

Our second regional champion is Rich, who was successful in winning ‘Security Manager of the Year’ for his region, East of England. Rich manages the MAN Commercial security team at a very large distribution centre in Peterborough, run by one of our biggest clients. Rich has a big team but always maintains a very hands on approach to management and has worked closely with his officers to offer additional training and opportunities. Rich’s team has consistently achieved 100% KPI scores and has received a wealth of positive client feedback.

Huge congratulations to both Steve and Rich on their awards, it is a massive achievement to be recognised by the BSIA, who review hundreds of nominations each year.

Both Steve and Rich will now progress to the national finals, which are set to take place on 30th June. Good luck guys!

Thanks to the popularity of our recent #MANmerch branded merchandise we have now produced branded silver thermal flasks, and have lots of ideas of other promotional items coming soon!

March News

It’s our birthday month! MAN Commercial Protection celebrated our 28th birthday on the 9th March. So much has changed since we started up back in 1993! We are now a top 20 UK Security Provider employing 1500 staff throughout the UK. Our desire to continually improve, grow and develop makes us a great Company to be part of and our journey just keeps getting more exciting!

We marked our 28th anniversary with some personalised balloons and cakes at Head Office, which everyone really enjoyed!

We revealed last month that we have big plans for expanding our Head Office this year, with the purchase of a second property on Highland’s Court. We are excited to share that we now have the keys to the new building and will soon be commencing work to create the new, extra office space that we need! We have lots of ideas, including a spacious staff break room, fresh new meeting rooms and modern hot desk areas.

International Women’s Day fell on the 8th of this month, and it felt like a good time to have a catch up with a few of our lovely ladies and find out how they feel to be a woman in the security industry.

Lauren, who is our Compliance & Office Manager said “When I first started with MAN Commercial one of my main concerns was being a female in what could be perceived to be a ‘male’ environment. I actually quickly discovered that it is the complete opposite. I feel proud and so empowered to be in my role in the industry I’m in. The security industry to me is one of the most fast paced and fascinating industries to be involved with – male or female- and I’m proud to be a part of it and always will be!”

Chloe, our Recruitment Advisor echoed Lauren’s thoughts, adding “When joining MAN Commercial Protection I was excited to work within the Security industry and bring both men and women into the industry. Being able to work in a diverse environment makes me proud to be part of MAN Commercial and the security industry as a whole.” Both ladies have joined MAN Commercial during the pandemic and have a made a big difference offering additional support in the office during this busy period!

We are delighted to be taking part in the 2021 BSIA and ACS Pacesetters Awards again this year, and this month have been working on putting forward our deserving nominees. Last year was such a challenge for everyone and we are really keen to nominate the many members of our teams who have consistently performed above and beyond, even through times of such uncertainty. We hope to be shortlisted for both Awards ceremonies later in the year.

March is usually the start of our busy events season, but with lockdown still firmly in place in the UK this has been delayed for us. However, with the hopes of restrictions easing in mid-April we have already been approached by many of our long-time partners to secure our services for events throughout late Spring and into the Summer, as well as receiving many enquiries from new clients. Everyone is really raring to go so fingers crossed for a Summer of festivals, sports and live events!

In March we were awarded a large high profile contract with an existing property management client for a number of shopping and entertainment centres through the south east. Work has already starting on mobilisation for a late Spring takeover.
We are also continuing to prepare to start guarding services for one of our large distribution clients on huge new fulfilment centres in the Midlands, which will open fully later in the year.

With continued growth in our keyholding sector we have now recruited additional team members, ensuring that we have 24 hour, 7 days a week dedicated support for our key and alarm response customers.

This month our People & Communications Director Laura started her Maternity Leave, to wish her farewell (for now) we threw a baby shower, once again cake and balloons were involved!

We mentioned in last month’s news update that we have been preparing for a top-secret high profile retail space in London, and can now reveal this is on behalf of our client Amazon, who have begun opening their brand new Amazon Fresh convenience stores. The stores are state-of-the-art cashless experiences which are already proving hugely successful. Our role is to maintain a visual presence at the front of the stores, control crowd queues and access and ensure customer safety at all times.

January News

We kicked off the new year with the announcement that our founder and Managing Director Iain McCallister has changing his title, and is now known as MAN Commercial Protection’s Chief Executive Officer.

This wasn’t the only personnel update in January; we have also expanded our Operational Support team, HR team and Accounts department due to our continued level of fast-paced growth. We are delighted to have recruited all new roles internally, which is a fantastic result as we are extremely passionate about developing our people’s potential.

Training has also taken place this month further afield from Head Office, with essential Aviation training going ahead alongside bags and bodies courses. While a lot of training has been moved online in recent months, the importance of the aviation security sector remains prevalent, so the training was able to take place in person to meet the requirements of our airside distribution clients.

We may only be one month in, but 2021 has already been busy for MAN Commercial with a string of new contracts going live in January.
We have expanded our cover significantly for a large distribution client at various locations across the country, as well as new locations for food and automotive manufacturing customers in Cambridgeshire and Coventry.

We have also taken over concierge services at 2 prestigious central London locations in recent weeks. We have also mobilised new sites in the north of England, with contracts starting in Warrington and Sunderland as well as adding to our expansive keyholding and alarm response portfolio.

With the CovId-19 pandemic unfortunately showing no signs of disappearing as we enter 2021, we are proud to continue working hard supporting on various testing centres both across the Midlands and nationally, supplying mobile teams, and at NHS supply chain distribution locations.

MAN Commercial Protection were featured in Insider Magazine this month, who did a piece on our results for the last financial year. We were also featured in the Infologue Top 30 Security Companies of 2020, ranking at number 22 in the UK which is a fantastic achievement for us.

As well as our popular Facebook, Twitter and LinkedIn social media channels we are pleased to announce that we are now on Instagram! All our socials are kept regularly up to date with our news. Give us a follow @mancommercialprotection we would love to connect with you!

December News

Happy New Year from us all at MAN Commercial; we hope you had an enjoyable Christmas even under this year’s difficult circumstances.

For obvious reasons we were not able to celebrate with our usual Christmas parties and events, so we had to get creative to show our appreciation to our colleagues who have worked so hard throughout 2020. A socially-distanced Christmas lunch of pizza and treats was organised for our Head Office team, with the usual Christmas party alcohol and dancing replaced with quizzes and games.

For our officers out in the field we created a special prize draw, with 30 lucky winners being drawn to receive gift vouchers as a Christmas surprise.

Throughout the year, our CEO Iain McCallister has been collecting donations all year from anyone who challenges him to a game of pool – there have been a few! The total raised reached £600! Those of you who have been following us for a while will know that MAN Commercial Protection have been proud sponsors of Hall Green Boxing Club for many, many years, and the money raised will go towards the club’s running costs during lockdown.

2020 was the first New Year’s Eve for many, many years that we did not have Events Teams busy out and about across the country, including at the London Southbank annual fireworks display which unfortunately had to take place without crowds this year. Nevertheless the run up to 2021 has been extremely busy, with our usual events being replaced by mobilisation for new manned guarding contracts due to start the first week in January, including a food distribution location in Fakenham, a new site for an existing client in the transport division and more support for our existing distribution sector customers who are regularly opening new premises due to ever increasing demand.

As has been the case for much of the year, we were also tasked with providing extra support and hours to various existing clients who are part of the NHS Supply Chain, whose workload has increased due to demand for PPE and other critical supplies.

In December we also began working on 8 new NHS Covid-19 testing centre locations across the Midlands – we are proud to be part of this essential project.

Key holding packs

December also saw a large number of new key holding contracts go live from our Head Office, serving customers throughout the Midlands and beyond. Winter is always a busy time for keyholding and alarm response and this has only been amplified due to the lockdown situation. With so many premises unmanned or vacant at the moment, alarm monitoring and site checks can be crucial to preventing crime and vandalism. Similarly, the demand for vehicle escort services have increased, with many high value assignments undertaken throughout the month.

We look to the new year with high hopes for 2021; we were lucky enough to continue our substantial growth as a Company in 2020 and are excited to see what the new year brings for MAN Commercial Protection Ltd.