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June News

Halfway through the year already, how did that happen?!  We may only be 6 months in, but we already know that 2021 will be a year for to remember at MAN Commercial Protection…we are so pleased and proud to share that we have been named ‘Business of the Year’ at the 2021 British Security Awards! The awards, conducted by the British Security Industry Association (BSIA) were held remotely on 30th June due to current restrictions. As well as our fantastic win, we also reached the national finalist shortlists in three further categories! 

We are extremely proud of every single member of the MAN Commercial team across the UK and thank them for the part they have played in making this achievement possible! 

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As if our BSIA Awards win wasn’t enough to make the year stand out in the MAN Commercial history books, we will also remember 2021 for the opening of our brand new Head Office space. As we’ve mentioned over the last few months, we have taken ownership of a second office in Highlands Court, where our current HO already operates. June saw renovations completed, right down to bespoke personal touches such as branded accessories, custom-made furniture and state-of-the-art tech equipment. 

With staff due to relocate into this space at the start of July, we make way for modifications on our Control Room to begin. We are planning a large expansion of 24-hour business hub, as well as our secure keyholding office. 

We will continue to post lots of updates on this exciting process on our social channels, give us a follow to keep updated!

June also saw the installation of our custom marble office ‘HQ’ sign that we commissioned at the start of the year. Structured overseas from Italian marble and completed in the UK, we are delighted with the result and it now sits proudly outside number 5 Highlands Court. It is a real ‘wow’ piece and has already proved a talking point with visitors. 

Our electric charging points installed in May are now up and running, with team members already impressed with the convenience and ease of charging their electric and hybrid vehicles while at work. Plans are underway to reap the benefits further and convert even more of our fleet vehicles to electric over the next 12 months. 

June has been an exciting time for our events teams, with some large-scale public events finally given the green light in the UK. We were very exciting to get back to what we know and love, with teams back at live boxing in Telford on the 5th, and up in Scotland at Hampden Park on the 29th for an exciting Euro 2020 last-16 clash. We look forward to more great assignments ahead, with many more events booked in over the Summer months.

Our annual ACS audit was completed 21st-25th June with a fantastic score attained. As always, our Compliance Team worked hard to make sure the audit went smoothly and successfully – we will be sharing this year’s score when it can be officially revealed! 

There were more updates and additions to our Recruitment Team in June, Chloe McCarthy being promoted to Recruitment Manager. Chloe started with the company a year ago has consistently grown and improved the company’s recruitment process and capacity; as a result she has now hired 2 new team members to work closely with her. 

Our Accounts Assistant Pheobe celebrated her 21st birthday at the end of the month. Pheobe has been with us for three years and has worked up through our apprenticeship scheme. We wanted to make her day special so we arranged a bbq lunch for her, enjoyed by the whole Head Office team. 


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MAN Commercial June News
May News

It’s now June and we are all enjoying the start of Summer and loving the warm weather and freedom this brings, especially with UK lockdown restrictions easing even further. Although the pandemic has been extremely busy for MAN Commercial, it has now been over a year since we last provided our services at a large-capacity public event and it is safe to say we have definitely missed them! Luckily, during May we were inundated with enquiries for the upcoming months and it’s really exciting to be back doing what we do best within a sector of the industry that we really love and have been experts in the longest. Over the Summer we will be working at the London Marathon, Championship Boxing events, large music and sporting occasions along with weddings and school proms closer to home.

Progress on our new office space at 7 Highlands Court is progressing at an immense pace, with the finishing touches to the initial renovation being completed this month. May saw our construction partners working tirelessly on the project, with brand new meeting rooms, reception area and break spaces now in place. Our branding has also been added to the building and our new parking spaces. We have also added two electric vehicle charging points in our expanded car park, allowing us to look at options to reduce the emissions of our fleet vehicles going forward which is an area we are hugely passionate about.
With the new office space nearing completion, plans have begun for refreshing our existing home. Now we have larger office space available, it gives us room to extend our Control Room and we have exciting ideas for the design and expansion. The 24-hour Control Room is the hub of our business and the new update will include the latest state-of-the-art equipment and technology.

With our continued growth and a second office now to fill, we have been recruiting for further head office personnel throughout May. Our recruitment team itself is expanding, with two new Recruitment Assistant roles created. These new recruits will help the team create its own department in our new office over the coming months. Finding the right people is essential at MAN Commercial and we are proud of teams across the UK – our recruitment team work hard to ensure we are filling vacancies, often at short notice, with excellent, high-calibre Security Officers.

We are also expanding our ever-busy HR team, and are also actively recruiting for additional general office administration support. Our continually increasing turnover has led to the appointment of a Finance Controller; we are pleased to welcome Fiona who joins us in July. In another people update, our Finance Manager Barbara welcomed her baby daughter last month. Congratulations to Barbara and family!

In April we held training at head office for our recently recruited Transport Safety Officers and the newly-qualified officers began work in this role in May. This is a particularly exciting opportunity for us, as the Transport Safety Officers are based across the West Midlands travel network, offering support to the public and working closely with West Midlands Police on a day to day basis. Transport Safety Officers have proved successful in Manchester and these positions are a first for Birmingham, so we are delighted to be involved thanks to our close working partnership with West Midlands Combined Authority and Transport for West Midlands. The officers popped back in to see us last week and they are all very much enjoying their new opportunity.

You may have spotted us sharing our recent feature in last month’s edition of Business Focus magazine on our social media channels. The publication interviewed our CEO Iain on the importance of MAN Commercial’s personal touch and why a focus on people will always be important for success in the security industry. It’s a great read, you can view it by following the link on the news update below.

Our keyholding portfolio grew again during May with another 40 keys now safely in our care for alarm responses, regular locks and unlocks, property inspections and vacant premises checks. These sites are in the West Midlands, but our keyholding team can cover all areas.

Last month we announced that we were successful at the regional stages of 2021 British Security Industry Association (BSIA) Awards and we are delighted to be able to share more details now the regional stages are complete.

Steve, who is a MAN Commercial Assistant Operations Manager at the large, busy Longbridge shopping park in Birmingham was named winner in the ‘Service To The Customer’ category for the Midlands region. Steve was nominated for his excellent performance supporting the client and the day to day successful running of the shopping park faultlessly throughout the coronavirus pandemic.

Our second regional champion is Rich, who was successful in winning ‘Security Manager of the Year’ for his region, East of England. Rich manages the MAN Commercial security team at a very large distribution centre in Peterborough, run by one of our biggest clients. Rich has a big team but always maintains a very hands on approach to management and has worked closely with his officers to offer additional training and opportunities. Rich’s team has consistently achieved 100% KPI scores and has received a wealth of positive client feedback.

Huge congratulations to both Steve and Rich on their awards, it is a massive achievement to be recognised by the BSIA, who review hundreds of nominations each year.

Both Steve and Rich will now progress to the national finals, which are set to take place on 30th June. Good luck guys!

Thanks to the popularity of our recent #MANmerch branded merchandise we have now produced branded silver thermal flasks, and have lots of ideas of other promotional items coming soon!

March News

It’s our birthday month! MAN Commercial Protection celebrated our 28th birthday on the 9th March. So much has changed since we started up back in 1993! We are now a top 20 UK Security Provider employing 1500 staff throughout the UK. Our desire to continually improve, grow and develop makes us a great Company to be part of and our journey just keeps getting more exciting!

We marked our 28th anniversary with some personalised balloons and cakes at Head Office, which everyone really enjoyed!

We revealed last month that we have big plans for expanding our Head Office this year, with the purchase of a second property on Highland’s Court. We are excited to share that we now have the keys to the new building and will soon be commencing work to create the new, extra office space that we need! We have lots of ideas, including a spacious staff break room, fresh new meeting rooms and modern hot desk areas.

International Women’s Day fell on the 8th of this month, and it felt like a good time to have a catch up with a few of our lovely ladies and find out how they feel to be a woman in the security industry.

Lauren, who is our Compliance & Office Manager said “When I first started with MAN Commercial one of my main concerns was being a female in what could be perceived to be a ‘male’ environment. I actually quickly discovered that it is the complete opposite. I feel proud and so empowered to be in my role in the industry I’m in. The security industry to me is one of the most fast paced and fascinating industries to be involved with – male or female- and I’m proud to be a part of it and always will be!”

Chloe, our Recruitment Advisor echoed Lauren’s thoughts, adding “When joining MAN Commercial Protection I was excited to work within the Security industry and bring both men and women into the industry. Being able to work in a diverse environment makes me proud to be part of MAN Commercial and the security industry as a whole.” Both ladies have joined MAN Commercial during the pandemic and have a made a big difference offering additional support in the office during this busy period!

We are delighted to be taking part in the 2021 BSIA and ACS Pacesetters Awards again this year, and this month have been working on putting forward our deserving nominees. Last year was such a challenge for everyone and we are really keen to nominate the many members of our teams who have consistently performed above and beyond, even through times of such uncertainty. We hope to be shortlisted for both Awards ceremonies later in the year.

March is usually the start of our busy events season, but with lockdown still firmly in place in the UK this has been delayed for us. However, with the hopes of restrictions easing in mid-April we have already been approached by many of our long-time partners to secure our services for events throughout late Spring and into the Summer, as well as receiving many enquiries from new clients. Everyone is really raring to go so fingers crossed for a Summer of festivals, sports and live events!

In March we were awarded a large high profile contract with an existing property management client for a number of shopping and entertainment centres through the south east. Work has already starting on mobilisation for a late Spring takeover.
We are also continuing to prepare to start guarding services for one of our large distribution clients on huge new fulfilment centres in the Midlands, which will open fully later in the year.

With continued growth in our keyholding sector we have now recruited additional team members, ensuring that we have 24 hour, 7 days a week dedicated support for our key and alarm response customers.

This month our People & Communications Director Laura started her Maternity Leave, to wish her farewell (for now) we threw a baby shower, once again cake and balloons were involved!

We mentioned in last month’s news update that we have been preparing for a top-secret high profile retail space in London, and can now reveal this is on behalf of our client Amazon, who have begun opening their brand new Amazon Fresh convenience stores. The stores are state-of-the-art cashless experiences which are already proving hugely successful. Our role is to maintain a visual presence at the front of the stores, control crowd queues and access and ensure customer safety at all times.

January News

We kicked off the new year with the announcement that our founder and Managing Director Iain McCallister has changing his title, and is now known as MAN Commercial Protection’s Chief Executive Officer.

This wasn’t the only personnel update in January; we have also expanded our Operational Support team, HR team and Accounts department due to our continued level of fast-paced growth. We are delighted to have recruited all new roles internally, which is a fantastic result as we are extremely passionate about developing our people’s potential.

Training has also taken place this month further afield from Head Office, with essential Aviation training going ahead alongside bags and bodies courses. While a lot of training has been moved online in recent months, the importance of the aviation security sector remains prevalent, so the training was able to take place in person to meet the requirements of our airside distribution clients.

We may only be one month in, but 2021 has already been busy for MAN Commercial with a string of new contracts going live in January.
We have expanded our cover significantly for a large distribution client at various locations across the country, as well as new locations for food and automotive manufacturing customers in Cambridgeshire and Coventry.

We have also taken over concierge services at 2 prestigious central London locations in recent weeks. We have also mobilised new sites in the north of England, with contracts starting in Warrington and Sunderland as well as adding to our expansive keyholding and alarm response portfolio.

With the CovId-19 pandemic unfortunately showing no signs of disappearing as we enter 2021, we are proud to continue working hard supporting on various testing centres both across the Midlands and nationally, supplying mobile teams, and at NHS supply chain distribution locations.

MAN Commercial Protection were featured in Insider Magazine this month, who did a piece on our results for the last financial year. We were also featured in the Infologue Top 30 Security Companies of 2020, ranking at number 22 in the UK which is a fantastic achievement for us.

As well as our popular Facebook, Twitter and LinkedIn social media channels we are pleased to announce that we are now on Instagram! All our socials are kept regularly up to date with our news. Give us a follow @mancommercialprotection we would love to connect with you!

December News

Happy New Year from us all at MAN Commercial; we hope you had an enjoyable Christmas even under this year’s difficult circumstances.

For obvious reasons we were not able to celebrate with our usual Christmas parties and events, so we had to get creative to show our appreciation to our colleagues who have worked so hard throughout 2020. A socially-distanced Christmas lunch of pizza and treats was organised for our Head Office team, with the usual Christmas party alcohol and dancing replaced with quizzes and games.

For our officers out in the field we created a special prize draw, with 30 lucky winners being drawn to receive gift vouchers as a Christmas surprise.

Throughout the year, our CEO Iain McCallister has been collecting donations all year from anyone who challenges him to a game of pool – there have been a few! The total raised reached £600! Those of you who have been following us for a while will know that MAN Commercial Protection have been proud sponsors of Hall Green Boxing Club for many, many years, and the money raised will go towards the club’s running costs during lockdown.

2020 was the first New Year’s Eve for many, many years that we did not have Events Teams busy out and about across the country, including at the London Southbank annual fireworks display which unfortunately had to take place without crowds this year. Nevertheless the run up to 2021 has been extremely busy, with our usual events being replaced by mobilisation for new manned guarding contracts due to start the first week in January, including a food distribution location in Fakenham, a new site for an existing client in the transport division and more support for our existing distribution sector customers who are regularly opening new premises due to ever increasing demand.

As has been the case for much of the year, we were also tasked with providing extra support and hours to various existing clients who are part of the NHS Supply Chain, whose workload has increased due to demand for PPE and other critical supplies.

In December we also began working on 8 new NHS Covid-19 testing centre locations across the Midlands – we are proud to be part of this essential project.

Key holding packs

December also saw a large number of new key holding contracts go live from our Head Office, serving customers throughout the Midlands and beyond. Winter is always a busy time for keyholding and alarm response and this has only been amplified due to the lockdown situation. With so many premises unmanned or vacant at the moment, alarm monitoring and site checks can be crucial to preventing crime and vandalism. Similarly, the demand for vehicle escort services have increased, with many high value assignments undertaken throughout the month.

We look to the new year with high hopes for 2021; we were lucky enough to continue our substantial growth as a Company in 2020 and are excited to see what the new year brings for MAN Commercial Protection Ltd.

November News

Here we are nearing the end of 2020, and what a year it’s been! Possibly our most challenging yet in many ways, but also a year with many positives as we have continued to thrive and rapidly grow as a business.

November kicked off with an exciting new concierge security contract which went live in Chelmsford, Essex at the start of the month. We have also been supporting our valued existing clients at new site locations opening in Birmingham, Ipswich and Cambridgeshire, which have commenced during November. Our customers know they can always call on MAN Commercial to deliver the ideal manned guarding solutions, be it at short notice, adhoc, temporary or permanent.

Meticulous mobilisation plans have also been underway for a large pharmaceutical contract, starting across nationwide locations in December.

With plans for increased public space CCTV monitoring from our Head Office Control Room from December, we have invested in further training for our entire team of Controllers. We are also expanding the team, with an Operational Assistant joining us soon to work on scheduling, rostering and supporting employee welfare. Our Control Room is the hub of the Company, and is fully compliant with BS standards and SIA ACS regulations.

November 25th was the 2020 Security Fire and Excellence Awards, which took place virtually this year due to Coronavirus restrictions. MAN Commercial’s HR Team were over the moon to have been shortlisted in the Summer for the prestigious Inspiration in HR Award. This Award seeks to recognise the work of Human Resources professionals, and this year more than ever has shown the strength of our HR Team who have displayed great innovation and willingness to adapt current processes quickly to ensure support continues to be provided to the whole business in the face of the pandemic.

A socially- distanced pizza and prosecco party was organised so the team could gather to watch the Awards together, along with a few more supporters from the office! Unfortunately, MAN Commercial were not winners this year but feel very proud and honoured to be one of only 7 finalists.

The pandemic this year has meant that a lot of face-to-face training has had to temporarily cease, but we have made full use of Zoom and other online platforms to adapt our usual approach. In November, Directors from the HR department led management training in recruitment and site level HR processes, which was conducted over Zoom. We roll out this training twice a year to induct new starters and to update and refresh existing management and supervisory team members on best practises.

November was also our Annual ACS Audit. MAN Commercial Protection have been proud ACS members for 14 years; each year independent auditors review our business processes to ensure the procedures in place are correct and compliant with the accredited standards. The assessor verifies this by auditing various documentation and speaking with different members of staff to ensure compliance is achieved and full understanding is present.
In line with COVID-19 guidelines, the audit was conducted differently this year and where possible was remote, which meant lots of video calls, advance preparation, secure sending, and greeting each other with a virtual wave!

Despite the new challenges we were faced with this year, we are thrilled to announce we received our highest ever score which puts us in the top 5%!

October News

We kicked off the month in our favourite way, with a birthday celebration at the office! Maria, who is PA to Iain McCallister alongside running our payroll, turned 30 on the 2nd of the month and we had just the theme in mind! With plans of celebrating her milestone birthday in Ibiza off the cards thanks to Covid-19, we brought the party to Solihull and held a white isle-themed mocktail party to mark the occasion.

30th Birthday

We have recently installed a 84 inch interactive smart screen in our Head Office training room, which is a fantastic addition. The screen allows us to access internet apps and hold larger meetings via Zoom or Teams with ease and more effectively.

MAN Commercial win an award

It is great for watching and taking part in online presentations, of which there is a lot at the moment due to government restrictions. It’s good to know we aren’t missing out due to lockdown, and can still take part in things remotely – we recently shared that we were finalists in the recent Solihull Chamber of Commerce Awards #SolihullAwards20 and we were able to join in on the night of the awards remotely. Sadly we weren’t winners this year in our category (Large Business of the Year) but it was an honour to be shortlisted finalists alongside some great local brands.

We have been busy mobilising for two new pop up distribution sites for one of our large clients in this sector, with locations in Birmingham and Cambridgeshire going live in early November.

We have also secured contracts with both existing and new clients, including high profile concierge buildings in London’s Docklands and Chelmsford, and a distribution client in Ipswich. These assignments will start later in the year, but our operations and HR teams are already working on the set up, TUPE and recruitment.

We are also pleased to share that we will be taking on 70 new keyholding sites from December, all managed by our 24 hour Head Office Control Room. Given our central location in Solihull, minutes from the M42, we are ideally placed for key holding and alarm response clients across the Midlands and beyond.

Recruitment is always a huge area of focus for us and we have recently promoted Chloe, previously our Junior Office Administrator, into the role of Recruitment Advisor. We are keen to expand our in-house recruitment team and Chloe has been a much-needed proactive and enthusiastic influence in this area. Well done Chloe!

Once again in October we received a record number of nominations for our employee of the month award, which is a fantastic testament to the excellent job that our teams across the UK are delivering. We also have plans in place to launch a “Special Recognition Award” for those Officers who have truly excelled or completed an outstanding act whilst on duty.

September News

We kicked off September in the best way we know how, with the takeover of a brand new site on the 1st. This is the first COMAH site in our portfolio, and we are working with a brand new client.

The 11th September marked a big birthday for Chris Smith, our Quality Director who turned 50. Chris has been at MAN for over 20 years and we wanted to make the day special for him so we all celebrated with a surprise birthday brunch at Head Office.

We are proud to announce that we have been shortlisted for two very exciting awards this month! We work hard as a team at MAN Commercial across all areas of the business and we think it is important to recognise the good work we do and believe in putting our people forward for the recognition they deserve in the industry.

Our HR Team have been selected as finalists for the ‘Inspiration in HR’ category at the upcoming 2020 Security and Fire Excellence Awards which will take place in November. The HR team are thrilled to have been recognised in this way, particularly for their hard work, dedication and innovation during the height of the Covid-19 pandemic.

We are also finalists at October’s Solihull Awards in the ‘Large Business of the Year’ category. Solihull has always been the home of MAN Commercial, with our Head Office based in the town ever since we started back in 1993. As significant local employers in the Solihull and Birmingham areas we were excited to put ourselves forward and are delighted to have reached the finals.

You may have spotted one or two MAN Commercial officers on ITV news this month! ITV filmed at one of sites on the 14th September – Sunseeker in Poole where we operate a security team of over 30.

We have also received more nominations this month for our Employee of the Month Award than ever before! Nominations usually come from clients, managers or members of the public who have had a positive experience thanks one of our security officers, received outstanding service or observed an officer going above and beyond their daily duties to really make a difference. To have so many nominations is fantastic, and really shows the impact of what our officers are doing.

All winners of this award are added to the Employee of the month page each month so keep an eye out for updates!

As always, we are focussed on making improvements whereby we keep pushing the Company forwards, this month we have put plans in place for a technology upgrade to our training room equipment. We’ll be having a state of the art 86-inch interactive television installed next month. This addition will really support the business as this will enhance and support virtual meetings now taking place more than ever in line with Covid.

At the beginning of September, we went live with our new Google ads campaign – this campaign has been designed and launched to enhance and encourage web interaction and attraction along with supporting our ever-growing sales team.

We are also always working to recruit and are currently trialling a new job platform as well as investing more in our existing recruitment platforms to really maximise the visibility of our job vacancies and our position as a prominent employer within the security industry.

This month we went live with our new uniform recycling initiative, this has been put in place to help save costs and encourage as a business to be more environmentally friendly. This helps the company reduce uniform expenditure along with contributing towards the environment we are very excited to see the results and figures over the next few months of costs saved along with the figures of uniform recycled.

August News

August can often be a quiet month, thanks to the usual peak holiday season, but the events of 2020 have made sure this wasn’t the case this year – at least not at MAN Commercial!

MAN Commercial Head Office in Solihull

Even without our usual jam-packed Summer festivals and events schedule, we have remained exceptionally busy mobilising sites with new clients, as well as helping existing customers manage their growing security needs due to the ongoing coronavirus pandemic.
Although we have been disappointed to miss our usual Summer commitments, especially with MAN Commercial being veterans in the Event Security sector, it has been unfortunate to be forced to take a year’s break. However, our Event Teams have keenly got involved in other areas, providing support on our existing contracts and working on temporary NHS testing centres and projects.

August saw the start of two new permanent contracts; a shopping complex in Stoke-on-Trent and a prestigious business park in Leicestershire. The latter has included the introduction of our first electric vehicle, and a team of 6 new Officers who have joined us by TUPE transfer.
On top of this, we have also heavily increased our security provisions for an existing client in the distribution industry, who have opened several new warehouses recently to support the NHS supply chain.

September will see us commence a new contract with our first ever COMAH site, so recruitment, staff training and in depth health and safety assessments are already underway as we prepare to mobilise.

Recruitment has begun for some exciting new roles in the Birmingham area; Transport Safety Officers who will be based across the West Midlands travel network. Transport Safety Officers have proved successful in Manchester and these positions are a first for Birmingham. This is a project we are working on with West Midlands Combined Authority and West Midlands Police and we are delighted to be involved.

Back at Head Office, we have again been busily recruiting to strengthen our support teams as the business grows. This month Chloe and Jamie joined us to work within our recruitment and vetting teams. MD Iain McCallister has also appointed Maria Randall as PA to Managing Director.

Our new remote sign-in system in our Head Office reception is now live – the ipad based system provides visitors with information required for their visit and gives them the opportunity to leave feedback afterwards. We have also had new drone footage shot around the office, giving an exciting overview of our premises. Along with this, new pictures have been taken to be used for website updates.

MAN chosen as NHS Shared Business Services Provider for the UK

MAN Commercial are absolutely delighted to announce after a lengthy tender process we have been chosen as an NHS Shared Business Services national framework provider for security throughout the UK.

Given our vast experience within the NHS, PCT and security provision from security guarding, keyholding, mobile response and full 24-hour coverage to assist with all challenges.

We look forward to a long and lasting working relationship with NHS Shared Business Services!